Terms of Purchase
Terms of Use on the www.safes24.com website
1. General Provisions
1.1. These terms of purchase, together with the documents referred to in these terms, provide information about SIA "INSAFE", registration number: 40203292478, address: Krustpils iela 31, Riga (hereinafter referred to as the Seller), and set out the terms and conditions for the sale of goods (Terms) for the persons specified in clause 5.1 of the Terms (the Buyer), who purchase goods (Goods) from the online store at www.safes24.com.
1.2. These Terms apply to all contracts between the Seller and the Buyer for the sale of Goods (the Contract). Before ordering any Goods from the online store, please read these Terms carefully. The Buyer must agree to these Terms and the Privacy Policy; otherwise, it is not possible to complete the order.
1.3. The Buyer is advised to print these Terms for future reference.
1.4. The Terms may be amended in accordance with the procedure set out in section 6 of the Terms. We recommend reviewing the Terms before each order. The latest amendments were made on 1 May 2024.
1.5. These Terms are published in English, and Contracts between the Seller and the Buyer may be drawn up and concluded in English.
2. Making Purchases
2.1. The prices and specifications of products sold in the online store are displayed next to the products.
2.2. To place an order, add the desired goods to the basket. Complete all required fields and choose the most suitable delivery method. The total order cost including delivery will be displayed on the screen. Complete payment for the purchase to place the order.
3. Payment Terms
3.1. The settlement currency on the website is the euro. The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Payments via Latvian internet banks: Swedbank, SEB, Citadele and Luminor
Payments via Estonian internet banks: Swedbank, SEB, Luminor
Payments via Lithuanian internet banks: Swedbank, SEB and Luminor
Payments via Finnish internet banks: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Visa/Mastercard card payments
Cash
3.2. The personal data necessary for processing payments are transferred to the licensed payment institution Maksekeskus AS.
3.3. The Contract enters into force after successful payment to the online store's bank account. If, for any reason, the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after receiving the notification.
4. Delivery Terms
4.1. Goods are delivered to the following countries: Latvia, Lithuania, Estonia. Purchased goods are delivered using a courier service or can be collected from the store. All duties and taxes payable to receive the parcel at the destination must be paid by the Buyer.
4.2. The delivery cost is displayed before order confirmation. Purchased goods are delivered to the address specified by the Buyer within 3-7 working days. In exceptional cases, we have the right to dispatch the goods within up to 60 calendar days, notifying the customer accordingly.
5. Right of Withdrawal
5.1. The Buyer has the right to withdraw from the goods within 14 calendar days from receipt of the goods. The right of withdrawal does not apply if the Buyer is a legal entity.
5.2. To exercise the right of withdrawal within 14 days, the goods may only be used for their intended purpose. The consumer is responsible for maintaining the quality and safety of the goods during the period for exercising the right of withdrawal.
5.3. To exercise the right of withdrawal, a withdrawal form must be submitted, which can be found here: [link to withdrawal form], by sending it to the email address serviss@seifs.lv within 14 days after receipt of the goods.
5.4. The Buyer pays the cost of returning the goods, except where the reason for the return is that the goods do not correspond to the order (for example, an incorrect or damaged product).
5.5. The Buyer must return the goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. Upon receipt of the returned goods, the online store shall immediately, but no later than within 14 days, refund all payments received from the Buyer under the distance sales contract.
5.6. The Seller has the right to withhold payment until receipt of the goods from the Buyer or confirmation that the goods have been returned. If the Buyer chooses a delivery method other than the least expensive delivery method offered by the online store, the online store is not obliged to reimburse the additional delivery costs.
6. Consumer Rights Regarding Goods Not Conforming to the Contract
6.1. The online store is liable for non-conformity or defects in goods sold to the Buyer that arise within 6 months from the day of delivery of the goods to the customer or existed at the time of delivery, unless such a presumption is contrary to the nature of the goods or the defect.
6.2. The Buyer must notify the Seller immediately of any non-conformity of the goods within 14 days of its discovery, i.e. submit a complaint. The Buyer may submit a complaint by contacting the online store at serviss@seifs.lv.
6.3. The online store is not liable for defects that arise after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the goods be replaced with new goods, returning the defective goods free of charge.
6.4. If the goods cannot be repaired or replaced, the Seller shall refund the Buyer all payments provided for under the distance sales contract. The Seller shall provide a written response to the consumer's complaint within 14 days.
7. Processing of Personal Data
7.1. The online store processes only the personal data entered by the Buyer when ordering goods, such as first name, surname, email address, etc.
7.2. The online store transfers personal data to the transport service provider(s) to ensure delivery of the goods.
8. Dispute Resolution Procedure
8.1. In matters not governed by these terms and conditions, the Buyer and the Seller undertake to comply with the applicable laws and regulations of the Republic of Latvia.
8.2. All disputes between the Buyer and the Seller shall be resolved through negotiations. If no agreement is reached, the dispute shall be resolved in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or the courts of the Republic of Latvia for resolution.
8.3. The Buyer also has the right to apply to European Union dispute resolution bodies.
9. Liability and Warranties
9.1. The Seller guarantees the quality of the goods and their conformity with the description.
9.2. If the goods do not meet quality requirements, the Buyer has the right to return them or request their replacement.
10. Other Provisions
10.1. All disputes between the Buyer and the Seller shall be resolved through negotiations. If no agreement is reached, the dispute shall be resolved in accordance with the laws of the Republic of Latvia.
10.2. These Terms apply to all contracts concluded between the Buyer and the Seller, except where a separate written contract has been concluded.
10.3. Any contract concluded between the Seller and the Buyer is governed by these Terms together with the documents expressly referred to in the Terms. Any deviations from these Terms are valid only if made in writing.
10.4. The Buyer has certain rights relating to goods of inadequate quality. No provision of these Terms shall be interpreted as limiting or infringing the exercise of such rights.
10.5. The Seller has the right to transfer its rights and obligations under the Contract to a third party or parties; however, such transfer of rights and obligations shall have no effect on the Buyer's rights and the Seller's obligations under these Terms. In the event of such a transfer, the Seller shall notify the Buyer by providing information about the transfer in the online store.
10.6. The Buyer does not have the right to transfer all or part of their rights or obligations arising from these Terms to a third party or parties without the Seller's written consent.