Terms and Conditions

WELCOME TO SAFES24

Thank you for visiting SAFES24! We are thrilled to offer you a seamless online shopping experience through our website, safes24.com (the "Website"). Here, you can browse and purchase a carefully curated selection of products, take advantage of exclusive promotions, and enjoy special offers.

By using this Website, you agree to abide by the following general terms and conditions of sale. Please take a moment to review them carefully.

COMPANY INFORMATION These terms and conditions apply to all purchases made through the Website and are governed by:

SIA INSAFE
Registration No.: 40203292478
VAT Registration No.: LV40203292478
Address: Krustpils iela 31, Rīga, Latvia, LV-1073
Phone: +371 29551199

QUALITY & PURCHASE GUARANTEE All products listed on the Website meet the same high-quality standards as those available in our physical store. Each product listing includes:

  • Product name
  • Product image
  • Detailed description
  • Installation and manual instructions
  • Price

Occasionally, we feature exclusive discounts and promotions, valid until the specified expiration date or while supplies last.

Please note that product colors and appearances may slightly vary due to differences in screen displays. If you notice any discrepancies, feel free to contact our Customer Support team, and we will address them promptly.

HOW TO PLACE AN ORDER

  1. Select Products – Browse our collection and add desired items to your shopping cart.
  2. Review Your Cart – View item details, including name, price, and reference code (shipping costs are calculated separately at checkout).
  3. Provide Your Details – Enter your personal and shipping information for order processing. Your data will be handled in compliance with our [Privacy Policy].
  4. Confirm Your Order – Review your order summary, including total costs and delivery details. Click “Confirm Payment” to complete your purchase.

Accepted Payment Methods:

  • Credit/Debit Card (Visa, Visa Electron, MasterCard)
  • PayPal
  • Bank Transfer
  • Cash on Delivery
  • Cash/Card upon warehouse pickup

Once payment is confirmed, you will receive an order number for tracking purposes. A confirmation email summarizing your purchase will be sent to the email address provided. If you do not receive this email, please contact Customer Support. We will also notify you via email when your order has been dispatched.

PRODUCT AVAILABILITY All orders are subject to stock availability. In the rare case that an item becomes unavailable, we will make every effort to restock it. If this is not possible, we will notify you immediately and issue a full refund to your original payment method.

PRICING & SHIPPING COSTS

  • All prices are listed in EUR.
  • Shipping costs are calculated separately and displayed before finalizing payment.
  • SAFES24 reserves the right to modify prices at any time. However, the price at the time of purchase will be honored.
  • Delivery charges do not include customs clearance fees, which are the recipient’s responsibility if applicable.

RETURN & REFUND POLICY You have the right to return your purchase within 14 days of receiving it, without penalty or the need to provide a reason.

How to Return an Item:

  1. Request a Return: Email [email protected] to initiate a “PAID BACK” request.
  2. Ship the Product: Return the item to SAFES24, Krustpils iela 31, Rīga, Latvia, LV-1073 at your expense.
  3. Condition Requirements: The product must be returned in its original packaging, complete with all accessories, documentation, and proof of purchase.
  4. Refund Processing: Once the return is approved, we will process your refund within a maximum of 30 days.

Defective or Incorrect Items:

  • If you receive a faulty or incorrect product, email us at [email protected] within two months of noticing the issue.
  • We will arrange a courier pickup at our expense.
  • After verification, we will either send a replacement or issue a refund to your original payment method.

WARRANTY POLICY All products come with a standard manufacturer’s warranty. Additionally, a 24-month legal warranty applies to manufacturing defects and product non-conformity, as per applicable regulations. Please keep your invoice for warranty claims.

DELIVERY INFORMATION We offer worldwide shipping through trusted courier services.

  • Tracking information will be provided via SMS or email.
  • If the courier is unable to deliver, they may attempt re-delivery or leave your package at a nearby Parcel Shop.
  • Undelivered packages will be returned to our warehouse.

LIMITATION OF LIABILITY SAFES24 is not responsible for delays or issues caused by force majeure events, technical failures, or internet connectivity problems. Product availability is provided as a guideline and does not constitute a legally binding commitment.

USE OF THE WEBSITE Access to safes24.com is granted exclusively for shopping purposes. Unauthorized use, including the reproduction or commercial exploitation of content, is strictly prohibited. All visual, audio, and technological elements remain the property of SAFES24 and are protected by intellectual property laws.

CONTACT US Thank you for choosing SAFES24! We are committed to providing you with top-quality products and an outstanding shopping experience. If you have any questions or need assistance, please reach out to our Customer Support team at [email protected].

Happy Shopping!